Troubleshooting Common Sign Up Page Problems
Table of Contents
The sign up button is not showing
Check the following common problems:
Check your registration deadline, start date and end date to make sure they're correct.
You can do this by going to the Tournament Settings link in your Administrator bar. One mistake we've seen on a few occasions is where the end date is in a different year to the start date. Even if you have the right day and month, make sure you also have the correct year.
These dates must all be in the future for the sign up button to display.
Review the Sign Up Page Tutorial
You can view this tutorial here. In particular, you need to make sure you have completed all of the items in the check list, including:
- Creating the draws
- Setting pricing
- Saving the sign-up layout configuration
- Publishing the tournament
Even if you haven't changed it, you must press Save on the Sign Up Layout page.
This is another very common oversight. Make sure that even if you make no changes to it, that you scroll to the bottom of the Sign Up Page Layout screen and hit the save button.
The currency is set incorrectly
Please check out this article for how to set your currency.